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Contacting Us Online

How Our Online Request Service Can Help You

You can now submit medical and admin requests directly to us online using software provided by the organisation AccuRx. 

In just the same way as if you telephoned the practice, your request will initially be dealt with by a Care Navigator Receptionist. They will seek to handle your query and let you know the best way that progress can be made. Sometimes this might be by using one of the new services such as First Contact Physiotherapy (07436 797891), the Optician provided urgent eye assessment service, or the developing Community Pharmacy Consultation Service. It may be one of the variety of clinicians who work within the Churchfields Team that you need and if so your enquiry will be directed appropriately. 

 

Response to Reduction in COVID-19 Restrictions

As we are sure you are all aware the government has further reduced the COVID-19 restrictions for England. With this we wished to outline how we will be working going forward

1) At present we are still requesting patients and other visitors to the surgery to wear face masks. As we care for vulnerable patients we want to minimize the risk of them contracting COVID-19. There is good evidence supporting the use of face masks in reducing the spread of COVID-19.

2) Reception remains open for patients to attend surgery but we would ask those with symptoms of possible COVID-19 to not attend the surgery and to contact us via telephone or online means.

3) We will continue to be providing telephone triage as the initial contact with clinicians. There has been a significant increase in demand for appointments in general practice and we have found that we can manage these far better by initially consulting on telephone (or occasionally video). Please be assured that anyone who needs a face to face review will be offered one, following the consultation with a clinician. 

We have made these decisions so that we can provide the best possible care to the most number of patients as quickly as possible

Get in touch with us Online

Want to avoid phoning in? Try the software to message our practice directly. 

Click here to find out more!

Get the NHS App

Get the NHS App for Prescriptions etc.

If you download the NHS App then you can register using photo ID and will be rapidly able to order your repeat prescriptions online.

Learn more: NHS App Info.

Register for Online Services

Our practice now offers a wide range of services through our website, register to gain access.

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