Welcome to Churchfields Surgery
We are pleased to confirm that as of 21st June 2021 we have reopened our reception. This now means that patients who do not have symptoms of COVID-19 can come to reception to make requests if they wish.
We would still encourage patients to either telephone the surgery or use Engage Consult if possible however we are aware of the difficulties some patients are having using these methods.
The phone lines have been a major source of frustration for both you and us for a number of years now. We have been trying to get these updated for the past 3 years and we have been informed that we should have a new phone system in place by the end of July 2021.
UPDATE: We have now moved to our new phone system. This has meant that we have more lines into and out of the surgery but we now need to tackle further issues including the time taken to answer calls. We will continue to work on these issues and keep you updated as we do so.
As many of you will be aware we have started using Engage Consult over the past year. More details on this can be found below. We know that this method isn't perfect and some patients will not feel comfortable with using this system. This is why we are so keen to update the phone system and reopen our reception.
The past 18 months have been challenging for all of us for a variety of reasons. As we hopefully move out of this we are facing a new set of challenges:
Firstly we have been heavily involved in the COVID-19 vaccine roll-out. This has been tremendously successful but has required a significant amount of GP, Physician Associate, and Nursing time.
Secondly, we now have to catch up with all of the chronic health reviews that were put on delay due to the pandemic. We have looked at the numbers at Churchfields and this will take up most of the nursing time over the next 12 months.
Thirdly, General Practice has seen a dramatic rise in the demand for appointments. In March 2021 there was a 15% increase in appointments compared to March 2020.
We are committed to providing the best care possible for all of our patients. To achieve this despite the above issues we have had to look at how we provide care as we move forward. We have come to the decision that returning to the previous way of working where all patients were seen face to face is unrealistic and unachievable. Although not perfect, being able to have telephone appointments or Engage Consult messages as the initial contact with Face To Face appointments being arranged as needed following this assessment has allowed us to help with more patients more quickly than we could under the old system. We will therefore look to continue with this method going forward. We would, however, expect to see that a greater number of patients will be invited for face to face examinations as we move out of the pandemic.
General Practice Data for Planning and Research: GP Practice Privacy Notice
How is your data being used?
NHS Digital have gathered all the information you need to know about the General Practice Data for Planning and Research collection that will be happening from the 1st September 2021. This data collection will include information regarding your sex, ethnicity, and sexual orientation, as well as any clinical data about you.
What will not be included is information such as your name, or address (except your postcode in a unique coded form), as well as any images, letters, documents, or outdated data that is held by your practice. An example of this would be any medication, referral, or appointment data that is over 10 years old.
By law, we are not permitted to share certain information, such as certain codes in relation to IVF treatment or gender reassignment, and so these will not be collected.
For more information regarding the data collection, please follow the link below.
- Here you will find detailed information on how your data will be used, as well as how to opt-out as is your right to do so. You will also be able to read about the legal basis for sharing data under the Health and Social Care Act 2012.
First Dose of Vaccinations (Updated 14/06/21)
To update you all on our the vaccination programme, over 7,700 of our patients have now had their first Covid-19 vaccination (either here at the surgery, or at a local vacciantion centre).
We are still booking clinics once we have confirmation that we are receiving vaccines. If you are over the age of 35 and have not yet been contacted in regards to your Covid-19 vaccination, please get in touch with the surgery, and we will add you to a list of those still waiting to receive their vaccine. If you have been contacted, please rest assured that we will book you in once we have confirmation of a vaccine delivery.
So long as the supply of vaccinations are maintained we will be continuing to work our way through those who have not yet received their vaccinations.
We are commited to ensuring that all patients who want to be vaccinated will be, but would ask for your patience during this incredibly challenging time.
Second Dose of Vaccinations (Updated 14/06/21)
We are continuing to provide our patients with their second vaccinations here at Churchfields Surgery. As of today (14/06/2021), over 6,300 of our patients have received their second Covid-19 vaccination (either here at the surgery, or at a local vaccination centre).
We are required to follow very strict guidelines on when we can provide our patients with their second vaccination. Currently, patients can expect to receive their second vaccination within 8 - 10 weeks of receiving their first. This is dependent on steady vaccination deliveries etc.
We would kindly request that patients do NOT contact the surgery to book in for their second vaccination, as we will be contacing patients as delivery of vaccination is confirmed and clinics are added.
If you received your vaccination at a local vaccination centre, they will be providing your second dose and should be contacting you directly.
How Engage Consult can Help You Receive Medical Advice
We understand how important it is that you can contact your GP quickly when you have a medical issue. Often times it can be difficult or frustrating to call our team during the busier hours of the day. Unfortunately, due to the limited number of phone lines, receptionists, clinical staff, and appointments, we can't always be there as soon as you need us. Due to this, we have looked for new ways that we can provide patient care as a surgery, and we are delighted to announce that we have begun using Engage Consult.
Engage Consult is a service that allows you to send messages to Churchfields Surgery by setting up a secure account. These messages could be in relation to a medical problem, a request for prescriptions, or even general queries that you have about your medical care. Rest assured that any information provided through this service is kept entirely confidential.
By providing as much information about your problem as possible, the staff at the surgery will be better able to determine who is best suited to help you with your care, and how quickly this care needs to be provided. We appreciate that patients want the problems they're experiencing to be sorted as quickly as possible, and so we endeavour to triage all requests to make sure urgent matters are dealt with as quickly as possible. We will do our best to make sure that even more routine issues are not left waiting an unnecessarily long time before being addressed, but due to a limited capacity of requests through the service, your request might not be dealt with on the same day. We thank you for your patience and understanding during this tough time.
You can find more information on Engage Consult here.
Want to avoid phoning in? Try the Engage Consult service to message our practice.
Click here to find out more!
Get the NHS App
Get the NHS App for Prescriptions etc.
If you download the NHS App then you can register using photo ID and will be rapidly able to order your repeat prescriptions online.
Learn more: NHS App Info.
Register for Online Services
Our practice now offers a wide range of services through our website, register to gain access.