All doctor and physician associate appointments are available to book on the day.
We are sorry to need to make this temporary suspension to advance bookings however we are focussed on providing a safe and secure service with the minimum disruption during the COVID-19 pandemic. Keeping bookings to the same day minimises wasted appointments and wasted journeys for patients in the event of necessary staff absence.
Registering For Online Services
To use our online features you will need to ask our receptionists for a registration letter which details your log-in information. Our receptionists will ask you to provide a form of photo ID such as a driver's licence or a passport to confirm your identity prior to issuing the registration letter. Whilst photo ID is preferred, if you do not have such a document, two household bills in your name at your registered address are acceptable. Long-term patients known to our reception team may be exempt but please do not be embarrassed to be asked to provide identification if necessary.
Carers may register those who depend on them.
PLEASE NOTE: Online services are only available to patients aged 16 and over.
Patients or carers are asked to telephone 01527 872163 before 10.30am if a home visit is requested that day. Emergency visits only will be arranged after that time.
Requesting a visit will not always mean that a doctor will come and visit. A doctor or nurse may telephone you, a district nurse might visit, or you may be invited to attend the surgery where we have better facilities for examination and treatment.
It is rare that anyone under the age of 65 years needs a visit for a new illness. Consequently your care may be delayed if you do not choose to book an appointment at the practice for your urgent problem in the usual way.
Home visits are only available for patients who are housebound because of illness or disability. Unfortunately we are unable to make exceptions due to financial constraints, as regards hiring a taxi, or lack of transport. Seek favours from neighbours, friends and relatives!
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Opening Hours
You can now see a GP on weekday evenings between 18:30 and 20:00 ad at weekends.
You may be offered an appointment at:
- The surgery
- A GP Practice Hub in Redditch, Bromsgrove, Wythall or Rubery
Call the surgery to make an appointment.
Telephone lines are open 08:00 – 18:30 Monday to Friday.
In the Redditch & Bromsgrove area, practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment these are available with both doctors and nursing staff. Appointments are offered at five Extended Access Hubs which are located at:
Hollywood Medical Practice, Hollywood, Birmingham
Tel: 07464 662 819
Winyates Health Centre, Winyates, Redditch
Tel: 07393 654 195
BHI Parkside, Bromsgrove
Tel: 07503 650 946
St Stephens Surgery, Redditch
Tel: 07831 764 047
There is always at least one hub open every day of the week including bank holidays.
Hub opening hours are as follows:
- 30 – 20.00 Weekdays
- 00 – 12.00 Saturdays and bank holidays
- 00 – 10.00 Sundays (telephone consultations only)
When open, the hubs can be contacted Mondays to Saturdays on the mobile numbers above.
Please ask at our surgery reception for more details and to book an appointment.