All doctors and physician associate appointments are currently only available to book on the day.
We apologise for this temporary suspension to advance bookings, however we are focused on providing a safe and secure service with minimal disruptions during the COVID-19 pandemic. Keeping appointments to same day booking minimises wasted time and journeys for patients in the event of necessary staff absences.
Information about Contacting Us Online
Our online portal is closed outside our normal opening hours. This is between the hours of 18:30 and 08:00, as well as during the weekends. If you need medical assistance during this time, please call 111 which will direct you to the appropriate service including the Out of Hours GP service if this is best matched to your needs.
Cancelling an Appointment
It is vital that if you are unable to attend an appointment, you inform our reception team. This will allow us to offer the appointment slot to another patient. If you fail to notify us that you are unable to attend, we will send a letter informing you that you have defaulted from your appointment. Repeated defaults may result in you being removed from our patient list.
As well as contacting our reception team via telephone, you are also able to complete an appointment cancellation notification request form or send a text to cancel your slot.
PLEASE NOTE: The appointment cancellation notification request form can only be used in instances where your arranged appointment is more than 24 hours in advance of your submission (excluding weekends and public holidays).
Contacting Us Online
From 30th March Churchfields Surgery will be moving to a new online contact service. This is a similar service to our previous one but is now provided by accuRx. Patients will still be able to submit medical and admin requests online.
We will then no longer be able to accept medical or admin requests through Engage Consult.
Registering For Online Services
If you wish to make use of our online services, we ask that you reach out to our reception team for a registration letter. Patient Access will require this regstration letter that will have a linkage key and account number on. To get this you will need to come into us and show us some photo ID such as passport or driving license.
Whilst photo ID is preferred, we understand that not everyone will have the necessary documents. Therefore, we also accept two household bills in your name at your registered address. Long-term patients that are known to our reception team may be exempt, but please don't feel embarrased if you're asked to provide the necessary identification, it's ultimately for the safety of our patients and their medical information.
Carers may register on behalf of those that are dependant on them, and the same process applies.
PLEASE NOTE: Online services for Churchfields Surgery are only available to patients who are aged 16 or over. At the moment online booking of GP and nurse appointments is suspended. You can request appointments online through our online access portal (linked above).
Home visits are only available for patients who are housebound due to illness or disability. Unfortunately, we are unable to make exceptions due to financial constraints. If you are unable to get to the surgery by yourself, we urge you to seek assistance from friends, relatives, or neighbours. Note: During the COVID-19 pandemic, it is of the upmost importance that you do your best to reduce your exposure to others, especially if you are considered high risk. Only travel with the assistance of others if it is absolutely necessary for your medical care.
It is rare that anyone under the age of 65 will need to visit the surgery for a new illness. Due to this, your care could be delayed if you choose not to book an appointment at the practice if you believe your problem to be urgent.
Patients or carers are asked to telephone Churchfields Surgery on 01527 872163 before 10:30 if a home visit is required that day, Emergency visits will only be arranged for after that time.
A request for a home visit doesn't necessarily mean that a doctor will visit. A doctor or nurse from the surgery may contact you via telephone, or a district nurse may visit your home. You may even be asked to attend an appointment at the surgery if your GP believes we are better equipped to treat you here. This is due to us having more advanced facilities for examination and treatment here at the surgery.