All doctors and physician associate appointments are currently only available to book on the day.
We apologise for this temporary suspension to advance bookings, however we are focused on providing a safe and secure service with minimal disruptions during the COVID-19 pandemic. Keeping appointments to same day booking minimises wasted time and journeys for patients in the event of necessary staff absences.
Information about Engage Consult
Engage Consult is closed between the hours of 18:30 and 08:00, as well as during the weekends. If you need medical assistance during this time, please call 111.
Cancelling an Appointment
It is vital that if you are unable to attend an appointment, you inform our reception team. This will allow us to offer the appointment slot to another patient. If you fail to notify us that you are unable to attend, we will send a letter informing you that you have defaulted from your appointment. Repeated defaults may result in you being removed from our patient list.
As well as contacting our reception team via telephone, you are also able to complete an appointment cancellation notification request form or send a text to cancel your slot.
PLEASE NOTE: The appointment cancellation notification request form can only be used in instances where your arranged appointment is more than 24 hours in advance of your submission (excluding weekends and public holidays).
Registering For Online Services
If you wish to make use of our online services, we ask that you reach out to our reception team for a registration letter. Our receptionists will ask you for a form of photo ID, such as your drivers license or passport, in order to confirm your identity. Once we can confirm who you are, we will issue the registration letter which contains all the information you need to login.
Whilst photo ID is preferred, we understand that not everyone will have the necessary documents. Therefore, we also accept two household bills in your name at your registered address. Long-term patients that are known to our reception team may be exempt, but please don't feel embarrased if you're asked to provide the necessary identification, it's ultimately for the safety of our patients and their medical information.
Carers may register on behalf of those that are dependant on them, and the same process applies.
PLEASE NOTE: Online services for Churchfields Surgery are only available to patients who are aged 16 or over.
Home visits are only available for patients who are housebound due to illness or disability. Unfortuantely, we are unable to make exceptions due to financial constraints. If you are unable to get to the surgery by yourself, we urge you to seek assistance from friends, relatives, or neighbours. Note: During the COVID-19 pandemic, it is of the upmost importance that you do your best to reduce your exposure to others, especially if you are considered high risk. Only travel with the assistance of others if it is absolutely necessary for your medical care.
It is rare that anyone under the age of 65 will need to visit the surgery for a new illness. Due to this, your care could be delayed if you choose not to book an appointment at the practice if you believe your problem to be urgent.
Patients or carers are asked to telephone Churchfields Surgery on 01527 872163 before 10:30 if a home visit is required that day, Emergency visits will only be arranged for after that time.
A request for a home visit doesn't necessarily mean that a doctor will visit. A doctor or nurse from the surgery may contact you via telephone, or a district nurse may visit your home. You may even be asked to attend an appointment at the surgery if your GP believes we are better equipped to treat you here. This is due to us having more advanced facilities for examination and treatment here at the surgery.
Extended Opening Hours
You can now see a GP on weekday evenings between 18:30 and 20:00 and at weekends.
You may be offered an appointment at:
- The surgery
- A GP Practice Hub in Redditch, Bromsgrove, Wythall or Rubery
Call the surgery to make an appointment.
Telephone lines are open 08:00 – 18:30 Monday to Friday.
In the Redditch & Bromsgrove area, practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment these are available with both doctors and nursing staff. Appointments are offered at five Extended Access Hubs which are located at:
Hollywood Medical Practice, Hollywood, Birmingham
Tel: 07464 662 819
Winyates Health Centre, Winyates, Redditch
Tel: 07393 654 195
BHI Parkside, Bromsgrove
Tel: 07503 650 946
St Stephens Surgery, Redditch
Tel: 07831 764 047
There is always at least one hub open every day of the week including bank holidays.
Hub opening hours are as follows:
- 30 – 20.00 Weekdays
- 00 – 12.00 Saturdays and bank holidays
- 00 – 10.00 Sundays (telephone consultations only)
When open, the hubs can be contacted Mondays to Saturdays on the mobile numbers above.
Please ask at our surgery reception for more details and to book an appointment.