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Responding to the Patient Participation Group Feedback

Churchfields Surgery has currently decided to continue with full telephone-based assessment as the first part of care being offered by GP's and Physician Associates. Where necessary a face-to-face review, normally on the same day if convenient, will be agreed at the telephone discussion.


Telephone assessments can be arranged in one of three ways:

Using the Contact Us Online button on our home page will often be the quickest way to request a contact and it is possible to highlight your availability and preferred contact methods that way.

Alternatively telephoning the practice on 01527 872163 will reach our switchboard and following option requests you will be linked to a receptionist:  "Care Navigator" who will aim to help you to the best service as speedily as possible. 

It is also possible to attend the practice to speak to a receptionist Care Navigator at our front desk during opening hours. Please be aware that it will still be an initial telephone-based assessment that you will be offered even if you attend the practice in person in order to book.


We continue to aim to book most of our assessments on the same day they are requested, where this is possible. In particular we will strive to achieve this where the practice is contacted before 11am each working day, by any of the three routes discussed above. Mondays or times of staff absence can pose a challenge to this goal but we will continue to do our best to achieve it. Where this is not possible we have given our care navigation team some discretion about trying to forward book to quieter days in order to avoid the need for repeatedly trying to contact the practice. Please accept our apologies in advance when this is not possible.