Fit Note / Sickness Certification
Please use this Self-certificate for any COVID-19 related illness, or alternatively get the national Isolation Note.
Emergency Change to Appointment System
It is vital that we minimise any attendances at the practice for the safety of our patients and in order to maintain enough staff to operate.
Therefore all new and remaining pre-booked appointments will now be treated as telephone appointments.
Unless you have been told by a Doctor to attend the practice do not come to our building - the vast majority of work can now be successfully done by telephone or online.
Extra Help if Very Vulnerable
We have put together an advice sheet on how to get help:
Help with Shopping, Prescriptions etc.
and there is also the registration option below but that has restrictions and is for those at highest risk ("shielding") from COVID-19 only:
"Patients who do not have family or friends that can help, can also be directed to www.gov.uk/coronavirus-extremely-vulnerable to register for additional support with daily living tasks such as shopping and social care."
Temporary Suspension of Advance Booking
With effect from 2nd April 2020 all Doctor and Physician Associate appointments will be available to book on the day.
We are sorry to need to make this temporary suspension to advance bookings however we are focussed on providing a safe and secure service with the minimum disruption during the COVID-19 pandemic. Keeping bookings to the same day minimises wasted appointments and wasted journeys for patients in the event of necessary staff absence.
Skip the Phone Queue - Engage Consult
Want to avoid phoning in? Click above to find out more!
Which service? Choose Well
Make sure you know which right service is for your needs. Find it here.
Now with a mobile phone app that you can take everywhere!
Thinking about your future?
There are some resources here if you are starting to consider decisions about your future care, particularly in the event of a deterioration in your health:
Personal Care Plan
Talking about the future...
Please request a telephone consultation with one of the Doctors or Physician Associates if you would like to discuss having a ReSPECT form completed for you and please do send us a copy if you choose to complete the personal care plan above.
Out of Hours GP's are now contacted via 111
You can now reach our local out of hours GP service, provided by Care UK, on the 111 telephone number. NHS 111 is a national service which is run locally by the West Midlands Ambulance NHS Trust. It uses non-medical call handlers and a series of questions to seek to direct you to the most appropriate service for your care. There are GPs working 24 hours a day, 7 days a week and if self care is not possible then a GP will normally be the most appropriate professional to help you.
For more information click to the relevant page of the NHS site.
Self Care help available
Factsheets for a number of common conditions have been made available - these include fevers in children, sore throats and back pain. See the full list here.
Care.data, a new NHS planning tool
Learn more about how the NHS is seeking to join up its information in order to allow better planning of services and research. The data will only ever be used anonymously within this system. Read more about it on our CCG website and beyond.
Carers can now register their status with us online
Please go to our Carers Direct Page for further help.
Update your mobile number and get text reminders
Please make sure that we have an up-to-date mobile number for everyone in the family. You will be able to receive free text message reminders of appointment bookings and may be contacted for invitations to our clinics relevant to yourself. This also means that we can contact you more easily if we need to discuss an aspect of your care.