Telephone or E-mail Advice
The Doctors and Nurses will give non-urgent advice via e-mail or over the telephone when possible.
Please use our Engage Consult service or telephone our receptionists who will take some basic details and place the request on our computer system.
Please be aware that enquiries received by these methods will be treated as non-urgent and it is likely that you will receive a message back from the Doctor or Nurse through one of the reception team.
Whilst the health professionals will often seek to respond promptly, following their current surgery or visiting commitments, this may not be possible. Urgent enquiries are often best dealt with by booking an appointment for an urgent problem.
Telephone NHS 111, a 24 hour helpline, on 111 for advice on minor ailments. Calls to NHS 111 are free.
Test results may be obtained over the telephone. Please ring between 12.00 and 2.00pm to speak with a receptionist who will read the health professionals' comments from the screen. Requests for further information could be via the methods above or by booking an appointment, especially where this is the comment offered.
Please bear in mind our confidentiality code which stipulates that we are only able to give a result to the patient themselves or their parent/guardian.