Our Doctors and Staff have the right to work in a safe and pleasant environment, and all patients have the right to be treated in a safe and relaxed environment too. We therefore operate a zero tolerance policy towards violence and verbal abuse whether expressed towards staff or other patients.
Where necessary we will issue verbal and written warnings to our patients about unacceptable conduct and occasionally, with reluctance, are forced to use the ultimate sanction of removal from our registered list.
We understand that health matters are often very anxiety provoking and stressful. With responsible behaviour from our patients, we will always seek to answer genuine complaints and problems as efficiently as we are able to do so.