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Noticeboard

Patient Survey Results

now available to view, please follow the link on the right hand menu

unwell_choose_well Join the practice

Register online - our lists are open to accept new patients living within our practice area.

Already a patient?

Join our patient reference group and help us get better still!

24 hour bookings and prescriptions

Learn about how to access online services such as appointment booking and prescriptions

Change 4 Life

Shingles

If your date of birth is between 2/9/1935 - 31/8/1937 and 2/9/1942 - 1/9/1945 then please call the surgery to book in for shingles vaccination

Extra Appointments

NHS England has released a small amount of money to support the winter pressures in general practice locally. This will provide on, on average, about 24 extra appointments on Mondays until the end of February (About a 3% increase during this period). These have to be book on the day appointments and will be released by reception in line with the other book on the day appointments.

Comments & Complaints

commentsWe try to offer a friendly, efficient and effective medical service to our patients. If you feel you are not receiving the service that you expect, or if you have suggestions about how we may improve our services, please contact Mr Martin Rutter, Practice Manager, by calling our main number 01527 872163. He will be happy to discuss any such issues with you.

we would also encourage you to complete an online user experience survey

It is always our intention to achieve complaint resolution speedily, to your satisfaction, within the practice.

If you are still not satisfied then NHS England are responsible for contracting our services. Their website directs to the NHS Choices page for details about how to make a complaint. Their Customer Call Centre is on: 0300 311 22 33.

Ultimately if you have been through the previous processes then complaints can be made to either the General Medical Council (about individual doctors) or:

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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